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TwitterGold Coast . 2012 . Aug 07-13
As mentioned in our previous post, Scoot is still a relatively new airline and there are certainly areas where it can still improve.
In this post, we will share with our readers the areas where we think Scoot can still improve.
Check In
There were kinks in ground handling and as a result, we waited for almost an hour in the queue to check in at Changi Airport, despite arriving early at the check-in counter. This was a dampener at the start of our holidays, as we had plans to shop in the transit lounge. Dinner was also a hurried affair because of the delay in check-in, thus leaving us with little time to rush to the boarding gate.
Service
Most of the flight attendants were probably still fresh in the job and inexperienced, as observed from their interactions with fellow passengers. We ordered our meal on board and it took a few reminders before the meal was served. We would like to think that this could be improved as the cabin crew gains more experience.
Cleanliness
The maintenance of the aircraft can still be improved. On our return flight from Gold Coast, we noticed food crumbs in our seat pockets and seat. The Scoot in-flight magazines were crumpled and well-worn after only 2 months in operation. While we understand the short turn-around time for the cabin crew to get the aircraft ready for boarding, the in-flight experience could have been much better if passengers were greeted with a clean seat. We also noticed water dripping at the window seat during landing, and as we had different seats for our departure and return flights, it only means that the problem was not isolated at one area.
Expensive Meals
Food does not come cheap on board and it is difficult to abstain from food and drink for an 8-hr flight. A main course (without drinks) costs SGD$10, as compared to about SGD$6 at Air Asia. A small can of Pringles costs SGD$5.
Flight Delay
We cannot comment on the frequency of flight delays, but we were unfortunate enough to meet with one on our return flight. On the flip side, we should say that we were rather fortunate that the delay was just for an hour.
Final Thoughts
Overall, the flight experience was still quite acceptable given the low pricing of tickets and bearing in mind that this is not a full service carrier. Many operational details would still need to be ironed out and most of their flight attendants are probably still inexperienced. The introductory fares were quite attractive, which explains the almost full flight loads we experienced on both the two sectors of our trip.
We would certainly choose to pack our bags and scoot outta here again if the price remains attractive.
Scoot's Flights to Gold Coast
Scoot flies to Gold Coast from Singapore five flights per week (Mon, Tue, Thur, Fri and Sat). Flight TZ6 will depart Singapore at 10.25pm and arrives at the Gold Coast at 7.50am the next day with the return TZ5 flight leaving the Gold Coast at 9am and reaching Singapore at 3pm.
For more details, visit FlyScoot.com or check out Scoot's Facebook page at http://www.facebook.com/flyscoot
Check out our in depth review of Scoot Airlines below!
Read these articles about our Gold Coast / Brisbane Trip too!
- Lone Pine Koala Sanctuary Brisbane
- Mirimar Brisbane River Cruise
- Sea World Gold Coast - Its Show Time!
- Sea World Gold Coast – An Amazing Day of Fun with Marine Animals
- Skypoint Observation Deck Gold Coast Surfers Paradise
- Surfers Paradise Beachfront Night Market
Check out the Hotel we stayed
Check out the good eats!
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